Returns & Exchanges
We offer a 14-day return policy on all unworn, unwashed items in their original packaging. Please ensure that all tags remain attached and heavy denim is folded correctly to avoid permanent creasing during transit.
Initiate Your Return
Log in to your customer account or visit our returns portal to select the items you wish to send back and receive a return authorization number.
Package Your Items
Carefully pack your Iron Heart garments in their original box or a sturdy alternative, ensuring they are folded along the seams to maintain the fabric's integrity.
Ship to Germany
Affix the provided shipping label or use a tracked carrier of your choice to send the package to our warehouse in Hamburg, Germany.
Quality Inspection & Refund
Once our team inspects the items for their original condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing